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Job Title: Customer Support Associate

Location

Islamabad/Rawalpindi

Team

Customer Success

Type

Full-time, Remote

Descripton

At Avaza, our Customer Success team is dedicated to helping customers get the most out of our platform. We’re looking for a friendly and tech-savvy team member who enjoys solving problems, understanding customer needs, and providing top-notch support.

As a Customer Support Associate, you’ll be the first point of contact for Avaza customers, assisting them with onboarding, training, and technical or product-related questions. Your role is key in building strong customer relationships and ensuring they have a smooth experience using Avaza.

This role offers a competitive salary of PKR 60,000 – 80,000 per month (based on experience), along with a range of benefits. 

Key Responsibilities

  • Assist new customers in getting started with Avaza.
  • Provide clear and timely support via chat, email, or calls.
  • Guide customers to the right solutions for their issues.
  • Reach out to inactive users to help them re-engage.
  • Collaborate with internal teams (Customer Success, Sales, Product, Design) to improve customer experience.
  • Maintain customer satisfaction by managing expectations effectively.
  • Help create and update Support Documentation/FAQs.
  • Suggest content ideas to enhance user experience.

Core Skills & Competencies

 

  • Bachelor’s degree or equivalent experience (fresh graduates are welcome).
  • Strong written and verbal communication skills in English.
  • Tech-savvy with a problem-solving mindset—comfortable learning and explaining software features.
  • Detail-oriented and organized, with a passion for helping customers.
  • Ability to work in shifts to support customers across different time zones.
  • Team player with a proactive approach to improving customer experience.

Interested? Sign up for a free Avaza account at https://www.avaza.com/ and explore the platform before applying! 

 

Apply Now

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